Terms of Service

1. Introduction

These Terms of Service govern your use of the Online Bathrooms website at online-bathrooms.co.uk and our bathroom installation, renovation, and related services. By using our Website or Services, you agree to these Terms.

2. Our Services

Online Bathrooms connects homeowners with experienced, vetted bathroom fitters across the United Kingdom. We provide quotation matching, project coordination, and quality assurance for bathroom installations, wet rooms, en-suites, renovations, and related work.

3. Quotations & Pricing

All quotations provided are estimates based on the information you supply. Final pricing may vary following a site survey. Quotes are valid for 30 days unless otherwise stated. All prices include VAT where applicable.

4. Your Responsibilities

• Provide accurate information about your project requirements
• Ensure reasonable access to the property for surveys and installation
• Inform us of any known issues (e.g. asbestos, structural problems, damp)
• Obtain any necessary permissions (e.g. landlord consent, listed building consent)

5. Insurance & Guarantees

All work is carried out by fully insured professionals with comprehensive public liability cover. Installation work is guaranteed. Specific guarantee terms will be confirmed in your project agreement.

6. Cancellation

You may cancel a project at any time before work commences. If work has begun, cancellation terms will be as set out in your project agreement. We comply with the Consumer Contracts Regulations 2013 where applicable.

7. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as possible. We aim to resolve all complaints promptly and fairly.

8. Privacy

Your personal data is handled in accordance with our Privacy Policy. We do not sell your information to third parties.

9. Limitation of Liability

To the extent permitted by law, our liability for any loss or damage arising from the use of our Website or Services is limited to the value of the services contracted. Nothing in these Terms excludes liability for death or personal injury caused by negligence.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We may update these Terms from time to time. The latest version will always be available on this page.

Last updated: February 2026